Our rugs are crafted with precision and care, ensuring that every piece enhances your homes aesthetic while providing unmatched durability and comfort.
To be eligible for a return, items must be unused, in their original condition, and in the original packaging. You must initiate the return process within 30 days of receiving your order. Items that have been altered, washed, or damaged are not eligible for return. We reserve the right to refuse returns that do not meet these criteria.
To request a return, you must send an email to [email protected]. In your email, please include your order number, the reason for the return, and any relevant photos if applicable. We will respond to your request within 3-5 business days with further instructions. Please do not send items back without prior approval, as this may delay the processing of your return.
Customers are responsible for all return shipping costs unless otherwise agreed upon. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value. If the item is not received and you do not have tracking information, we cannot guarantee that we will receive your returned item. Please keep your shipping receipt until the return is processed.
Once we receive your returned item, we will inspect it and notify you of the status of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days. Please note that depending on your bank or credit card company, it may take additional time for the refund to reflect in your account.
We do not offer direct exchanges. If you wish to exchange an item, you must return the original item for a refund and place a new order for the desired item. This ensures that you receive the correct item in a timely manner. Please follow the return process outlined above to initiate your return.
If you receive a damaged or defective item, please contact us immediately at [email protected]. Include your order number and photos of the damage or defect. We will assess the situation and may offer a replacement or refund based on the circumstances. Claims for damaged or defective items must be made within 7 days of receiving the item.
Some items may be marked as final sale and are not eligible for return or refund. These items will be clearly indicated on the product page. Please review the product details carefully before completing your purchase. If you have any questions about an items return eligibility, please contact us prior to placing your order.
Our rugs are crafted with precision and care, ensuring that every piece enhances your homes aesthetic while providing unmatched durability and comfort.